FAQs

Shopping

» What are the taxes and duty for international orders?

All customers from British Columbia will be charged 5% GST and 7% PST. Customers from all other provinces will be charged 5% GST + Provincial Tax, if any.There is no tax on the orders going to the USA. US Customs may levy an import duty on certain items in an order valuing more than a total of USD $200 (excluding shipping cost), and the total amount of the duty will be collected from the importer (customer) by the delivering courier under section 321 of 1931 US Customs Act.

» What are the shipping charges?

All Shipping charges are based on the type of service selected, the weight of the shipment and the delivery destination. Not all services are available to all areas. Please note, Hawaii and Alaska are only available via EXPRESS shipping – ground service is not available.

» How do I track my order?

Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse. Gehwol Online is given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, Beauty Supply Canada cannot provide you access to tracking codes. Our system will automatically send you an email with your tracking number, however, these are sometimes not activated by the carrier until up to 72 hours after you receive the email.

Creating an Account

» Why should I create an account?

We require that all clients of Beauty Supply Canada register before being able to purchase on this WHOLESALE only site. Once registered, you will receive back authorization from our system, and will be free to purchase.

Once you have registered, the system will track your orders historically so you may return and re-do a similar order if you please or see what you have purchased in the past.

» How do I retrieve my password?

If you have forgotten your, please click the "Forgotten Your Password?" button, and our system will send you a reminder or temporary password so you may re-set your forgotten password.

Your Order

» How do I cancel my order?

We do not accept order cancellations or changes once an order has been processed via our web-site or by phone. If you email us with instructions to cancel your order, we can make no guarantee that this cancellation will be processed as requested. If you have any questions, comments, or concerns about your order, please contact one of our Customer Care representatives via email on: info@beautysupplycanada.com