FAQ

Shipping

What are the shipping charges?

All orders under 50lbs have a flat rate of $10.95, over 50lbs $24.95. Furniture is on a case by case basis dependent on location of delivery, you will be contacted to discuss options prior to your order shipping if an item you have ordered qualifies.

Not all services are available to all areas.  Canada Post shipping is the only available option when the shipping address is a P.O. Box.

How do I track my order?

Shipment tracking is a service provided by the carrier chosen for the delivery of your package. Each carrier assigns a unique tracking code to your package once that package is recorded as being in their system, i.e. has actually left our distribution warehouse.  You will receive an email directly from the carrier. 

What if my package arrives damaged?

If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact our order desk at orders info@beautysupplycanada.com within 48hrs of receiving to report. Instructions will be given based on the specific situation. 

Creating an Account

Why should I create an account?

We require that all clients of Beauty Supply Canada register before being able to purchase on this WHOLESALE only site. Once registered, you will receive approval from our system within 2 business days and will be able to make purchases.  Once you have registered, the system will track your orders historically so you may return and re-do a similar order or see what products you have purchased in the past.

How do I retrieve my password?

If you have forgotten your password, please click the "Forgot Your Password" link on the login screen, our system will send you an email with instructions to re-set your password.  For further inquiries info@beautysupplycanada.com

Your Order

How do I cancel my order?

We do not accept order cancellations or changes once an order has been processed.  If you contact us with a request to cancel your order, we can make no guarantee that this cancellation will be processed as requested. If you have any questions, comments, or concerns about your order, please contact one of our order desk at info@beautysupplycanada.com

Tax

We collect tax(es) from customers as is required by Provincial and Federal legislation.